Terms of service

Terms of Service

1. Scope

These Terms of Service apply to all orders placed by consumers through the online store shopbrotbee.com with Lilian Gattino – E-Capital, 813 avenue des Granières, 13600 La Ciotat, France, phone: +33 6 76 06 21 24, email: info@shopbrotbee.com (hereinafter "we"). A consumer is any individual who enters into a transaction for purposes that are mainly outside their trade, business or profession.

2. Conclusion of the contract

The products shown in the online store are not a legally binding offer but an invitation to order. By clicking "Buy now" or "Place order", you place a binding order for the items in your cart. Before submitting your order, you can review your entries at any time and correct them using your browser or the cart.

We will confirm receipt of your order by email without delay. This confirmation of receipt is not yet an acceptance. The purchase contract is concluded when we accept your order with a shipping confirmation by email or ship the goods, at the latest five days after your order. We store the text of the contract and send it to you by email together with these Terms. The contract language is English.

3. Prices and shipping costs

All prices are shown in pounds sterling (GBP). Any shipping costs are shown at checkout before you place your order.

4. Payment

You can use the payment methods shown at checkout. The purchase price is due when the contract is concluded, unless stated otherwise for the payment method you choose.

5. Delivery

We currently ship to the United Kingdom. Delivery usually takes 4–8 working days from receipt of payment. If an item is exceptionally unavailable, we will let you know right away, and any payments already made will be refunded. We may make partial deliveries where this is reasonable for you; this will not cost you any extra shipping.

6. Retention of title

The goods remain our property until paid in full.

7. Right to cancel

As a consumer, you have a right to cancel. On top of that, we give you a voluntary 90-day money-back guarantee from the day you receive your order. Details are in our Refund Policy.

8. Warranty

The statutory warranty rights apply. The warranty period is two years from delivery of the goods. If anything is wrong with your order, please contact us at info@shopbrotbee.com or +33 6 76 06 21 24.

9. Liability

We are fully liable for damage resulting from injury to life, body or health, for damage caused by intent or gross negligence, and under product liability law. In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely), our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.

10. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the country where you normally live remain unaffected. If any provision of these Terms is invalid, the validity of the remaining provisions is not affected.

Last updated: October 2026